Back Office
Back office processes may not drive your business, but without a reliable solution, no business will be able to grow—let alone survive. LiVTEL can complete your back office work so you can focus on your business.
Not all customers have the same expectation when it comes to preferred methods of communication.
LiVTEL partners with you to understand your customers’ needs and then develops the most productive and efficient blends of technology to satisfy those needs.
LiVTEL incorporates the best of technology to create successful customer contacts including the use of:
- State of the art telephony
- Email – sending, receiving, tracking
- Live Chat – instant communication with your customers
- Dispositioning – classifying contact information
- Reporting – Standard and customized
- IVR – call routing and prioritizing
- Web positioning – maximizing your internet presences and positioning
- Outbound dialing – lead generation, sales, surveys
- Fulfillment – completing the cycle
LiVTEL’s Project Management Team works with you to meet your needs and maximize your success.
